Cancellation policy

At Babies & Boo, we strive to provide a smooth and enjoyable shopping experience. We understand that sometimes circumstances change, and you may need to cancel your order. Please review our cancellation policy below for full details.

Order Cancellations

  • Orders can only be cancelled before they have been processed and dispatched.

  • If you wish to cancel an order, please contact our customer service team as soon as possible with your order details.

  • Once your order has been processed or shipped, it cannot be cancelled. In this case, you may need to follow our Return Policy after delivery.

Refunds for Cancelled Orders

  • If your cancellation request is approved before processing, a full refund will be issued to your original payment method.

  • Refund processing times may take up to 7 business days, depending on your bank or payment provider.

Non-Cancellable Orders

  • Orders that have already been shipped cannot be cancelled.

  • Customized or special-order items (if applicable) may not be eligible for cancellation once production has started.

How to Request a Cancellation

To request an order cancellation, please contact our customer service team immediately at:

Please include your order number and full name when submitting a cancellation request.

Contact Us

If you have any questions regarding this Cancellation Policy, please reach out to us:

BABIES & BOO LTD
Company Number: 11425855
13a Bellegrove Parade, Welling DA16 2RE, United Kingdom
Phone: +44 20 8319 1573‬‬
Email: support@babies-boo.com
Business Days: Monday - Sunday
Business Hours: Open 24 hours